Water remains after the programme ends
A partially blocked pump filter, kinked outlet hose or obstructed building waste can leave water behind. We verify whether the pump is being commanded to drain and whether it can actually move water.
When an LG washer pauses, knocks or leaves laundry wet, the useful question is what happened during fill, wash, drain and spin. We trace that sequence to prevent unnecessary replacement of a motor or control board.

Tell us what needs fixing. We'll contact you to discuss availability, diagnosis and next steps.
When an LG washer pauses, knocks or leaves laundry wet, the useful question is what happened during fill, wash, drain and spin. We trace that sequence to prevent unnecessary replacement of a motor or control board.
Water left in the tub is not the same as clothing that is merely wet after spin. The first problem directs attention towards drainage; the second may involve balance, speed selection or control. This is why we ask what the machine did before it stopped.
A washer that thumps violently after being moved may have installation-related restrictions or levelling issues; similar sounds in an older machine could involve suspension or a worn bearing. A short recording from a safe distance is helpful.
A partially blocked pump filter, kinked outlet hose or obstructed building waste can leave water behind. We verify whether the pump is being commanded to drain and whether it can actually move water.
Load distribution, transit hardware after relocation, damaged suspension or worn bearings can all create vibration. A video showing when the sound begins helps distinguish cabinet movement from drum-specific noise.
Safety interlocks may remain engaged if water is detected or the programme has not safely terminated. Forcing the latch may damage the door or defeat a necessary protection.
Supply pressure, water-level sensing and drive control are considered alongside the load and selected wash programme. We do not assume that an inverter motor is faulty from the absence of drum movement alone.
The following information will help us plan the right assessment and confirm the nature of the fault without asking you to dismantle equipment.
Service planning note: A washer that thumps violently after being moved may have installation-related restrictions or levelling issues; similar sounds in an older machine could involve suspension or a worn bearing. A short recording from a safe distance is helpful.
When an LG door remains locked, we consider whether the machine detected water or has not completed a safe programme release. Do not force the handle: doing so can add a separate latch repair to the original problem.
Repair options depend on whether the fault lies in a serviceable filter or hose, a pump, a sensing system, a door interlock or the machine drive. We check the model identifier before discussing compatible components.
A wet load is not enough evidence to diagnose a drive problem. If water remains in the drum, a blocked hose, filter, pump or external waste connection deserves attention before spin controls are tested. If the drum is already empty but the machine will not reach speed, the load, suspension and relevant feedback systems become more important. Tell us whether the washer works with small loads and whether the problem first appeared after it was moved or reinstalled.
A heavily vibrating washer can damage cabinetry, hoses and its own mounting points. Do not continue running repeated high-speed tests or try to hold the machine steady. Record the stage at which it begins to move and whether the sound is a repetitive knock or continuous rumble. A technician can then consider levelling, installation restraints, suspension response and wear inside the rotating assembly in a safe order. Not every noisy LG washer needs a new bearing or motor.
Practical answers before you arrange a repair enquiry in Pretoria or Centurion.
No. Installation level, loads and suspension can cause similar behaviour. A bearing diagnosis needs inspection.
If drainage is impaired, repeated cycles can worsen overflow or pump stress. Stop and arrange assessment.
Speak to the team about the fault, the property and the most practical way forward.